R. T. Potla, “Enhancing Customer Relationship Management (CRM) through AI-Powered Chatbots and Machine Learning”, Distrib Learn Broad Appl Sci Res, vol. 9, pp. 364–383, Feb. 2023, Accessed: Sep. 19, 2024. [Online]. Available: https://dlabi.org/index.php/journal/article/view/85