SINGH, Puneet. AI-Driven Personalization in Telecom Customer Support: Enhancing User Experience and Loyalty. Distributed Learning and Broad Applications in Scientific Research, Toronto, Canada, v. 9, p. 325–363, 2023. Disponível em: https://dlabi.org/index.php/journal/article/view/83.. Acesso em: 19 sep. 2024.