AI-Driven Customer Support in E-Commerce: Advanced Techniques for Chatbots, Virtual Assistants, and Sentiment Analysis . Distributed Learning and Broad Applications in Scientific Research, Toronto, Canada, v. 6, p. 92–123, 2020. Disponível em: https://dlabi.org/index.php/journal/article/view/106.. Acesso em: 5 oct. 2024.